 terms & conditions
Clients are provided with a work agreement setting out the terms of the arrangement
and signed by both parties.
Client’s can choose to pay an hourly rate invoiced weekly or choose a monthly
retainer for a set amount of hours per month and invoiced monthly.
The client’s work agreement will remain at the same monthly or hourly fee for a
period of 1 year, following this period the fee will be set at the then published rate.
Office hours are from 8.30am to 5:00pm Monday to Friday (excluding Public Holidays).
Emergency requests can be made outside these times by phone at the hourly rate for
temporary services or at no extra charge for retainer programs, excluding any
additional costs which may be incurred at this time.
The supplier or third party which we use to carry out your requests may enforce their
own Terms & Conditions; you are required to abide by these. All services carried out
by a third party on the clients’ behalf will be paid for by the client direct to the
supplier – Symmetry Personal Assistant and Lifestyle Services will only charge if
supervision of the supplier/third party is required.
Purchases on the clients’ behalf will be made, upon authorisation from the client,
on the supplied credit card. Any minor or other charges incurred for the client which
are not placed on the supplied card, will be debited from the credit card with their
membership fee on a monthly basis.
The client is required to advise Symmetry Personal Assistant & Lifestyle Services of
any change in their personal information, there will be no responsibility taken for any
problems which arise due to incorrect information.
The hourly rates for Retainer Programs, Corporate Packages and Temporary Services
are charged in 15 minute increments.
Certain Lifestyle Management Services are limited to the Noosa, Maroochydore and
Hinterland areas due to travel time; please ask if you are unsure if this applies to
your area. Services can be carried out by way of courier/mail at the clients cost, for
regional areas.
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